Store Policy

This website is owned and operated by Aussie Detox All orders and purchases are processed in Australia and all merchant services are located and processed in Australia. All orders and Purchases made through the facilities of this website shall be subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion.

Aussie Detox may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items. All prices listed on this website are in Australian dollars (GST inclusive) and all charges will be processed in Australian dollars.

Disclaimer

Products sold by Aussie Detox are not intended to be used for any lawfully administered drug test and should be used in accordance with all relative state and federal laws. Aussie Detox does not condone or encourage the use of illicit substances.

Aussie Detox assumes no responsibility for the actions undertaken by customers using any of their product range. These products are not intended to diagnose, treat, cure or prevent any disease.

 

The information contained on our website is provided by us in good faith. Every effort has been made to ensure accuracy and to the best of our knowledge, the information is accurate and current. However, we and our associates don’t make any representation or warranty as to the accuracy or completeness of the information, we don’t guarantee that our website is free from errors or faults, and we won’t be liable for any such inaccuracies, errors or faults.

Shipping

Aussie Detox uses Australia Post Express Platinum Overnight Satchels* for all order shipping. All orders are shipped within 24hrs, ensuring you receive your order as quickly as possible. If necessary, Aussie Detox will use other commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Aussie Detox will not be responsible for any delays in delivery which are beyond its control. If goods are not available, or there is a delay in delivery, Aussie Detox will notify its customers within 5 business days. We only ship within Australia & New Zealand.

Your order cannot be cancelled once order has been shipped. Shipping time may vary depending on your location, please allow 2 – 7 days for delivery.

 

Refunds

Aussie Detox will not process refunds for incorrect purchase or change of mind. All refund requests need to be made in writing to help@aussiedetox.com.au or arranged over the phone (08 8293 8058) within 7 days of purchase. You will be given instructions for returning the product and receiving a refund or replacement. You must return the product in its original packing material and it must be in its original condition. When we receive the product and the conditions of the returns policy have been met, you will receive a full refund or a replacement (at our cost). Refunds will be applied to the account you paid us from.

If we find that the conditions of the returns policy have not been met (for example, if the product is not defective) no refund or replacement will be provided and we will return the product to you. In the event that Aussie Detox chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

Privacy

 

 

Aussie Detox values & respects personal freedom, as such we take great care in protecting your Privacy! Your use of our website or your purchase of a product using our website will be taken to indicate your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Statement and our Terms & Conditions.

Aussie Detox is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

What information do we collect?

We only collect the bare minimum personal information required from you that is relevant to our relationship with you and necessary to provide our services. To complete an order, we must obtain from you; your name, billing and delivery addresses, delivery instructions, email address & contact phone number. However, if you choose not to provide us with personal information, we may not be able to provide you with the services you require.

How is my information used?

Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists or loaned or sold to third parties.

Your shipping address is used to identify the location you would like to receive your order. Your email address and phone number are the primary points of contact that we will use only if the need arises for us to contact you regarding your order. We do not SPAM our customers, nor perform any form of telephone based telemarketing.

 

Payments, Transactions & Security

Aussie Detox accepts payment for orders directly through its website using direct bank deposit. Aussie Detox does not collect or store your credit card / financial information.